My parents have been going to future automotive for years now and this was the first time I took my car in. I needed some routine work done (transmission fluid change) and also wanted them to look into my AC that hadn't been working for a while. They investigated the AC, called me with their findings, and let me have some time to decide if I wanted to proceed with a more expensive repair. Then they thoroughly answered my questions when I called back to inquire further. They didn't pressure me to have work done immediately or purchase extra parts/labor, but were very transparent with what they found and explaining best and worst case scenarios. They also did some work out of courtesy when they noticed a possible leak, and let me know they would look into it again when I return.